Collection of your personal information
When referring to “personal information”, we mean information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. Your name, address and phone number are examples of personal information.
The types of Personal Information we may collect about an individual will depend upon the nature of our interaction with them. Personal Information that we collect may include (but is not limited to) the following:
(b) age and/or date of birth;
(c) contact details including telephone numbers (landline and/or mobile);
(d) current and previous address (including postal address);
(e) email address;
(g) payment details, such as your credit card or bank account details;
(h) payment details, such as your credit card or bank account details;
(i) occupation and employment details including employment status and any previous work experience;
(j) information from or in connection with your resume or job application if you apply for a position with us;
(k) geographical location;
(l) Australian Business Number (ABN);
(m) dietary requirements, allergies and other health information;
(n) bank statements; and
(o) photographs and/or images of you from camera footage.
We collect and record Personal Information about individuals such as:
(a) children and their parents, carers and relatives;
(b) our customers, potential customers and their representatives;
(c) our suppliers and potential suppliers and their representatives, directors, partners, proprietors and shareholders;
(d) contractors and subcontractors and potential contractors and subcontractors and their representatives in relation to providing goods and services to us;
(e) our employees past and present, including applicants; and
(f) any other person who comes into contact with The Grove Academy
How and when do we collect Personal Information?
We collect your Personal Information to allow us to conduct our business functions, to provide market and sell our products and services. In some circumstances the collection of Personal Information may be required by law.
We may collect your Personal Information in the course of providing you with goods or services, or:
(a) when a child is registered or put on a waiting list;
(b) when you use or buy our products or services;
(c) when you provide us, or you offer or apply to supply us, with goods or services;
(d) when you provide information to us in any way (including by completing a form, disclosing information over the phone or via email, or providing us a business card);
(e) when you request information about us, our products or our services;
(f) when you provide feedback to us;
(g) when you visit or fill in a form on our Website;
(h) when you visit premises from which we operate;
(i) when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our business operations];
(j) when you submit a job application to us;
(k) when you otherwise contact us by telephone, fax, email, social media, post or in person; or
(l) where we are otherwise required or authorised by law to do so
Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers or contractors, we collect personal information directly from the relevant individual where reasonable and practicable.
We may also collect Personal Information about you from third parties and other sources such as:
(a) your nominated representatives;
(b) publicly available sources of information; and
(c) related entities, companies and businesses of The Grove Academy.
but we will only collect your Personal Information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
The Personal Information we collect may include sensitive information, including health information and biometric information. We will ask for your consent to collect sensitive information, unless the law allows us to collect it without your consent.
Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
Information collected via our Website
Third party content (eg social media links)
Some of the content on our Website includes applications made available by third parties, such as social media buttons or links that allow you to share content or links to our Website through the relevant third party platforms. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your Personal Information.
Use of your personal information
We use the Personal Information we collect about you for our business functions and activities, in order to operate our business efficiently, and to market our products and services for the benefit of our customers.
We may collect, hold and use your personal information:
(a) to care for your child;
(b) to identify and communicate with you;
(c) to enable us to provide you with requested information, products or services;
(d) to otherwise assist customers by providing them with information and support;
(e) to collect and process payments;
(f) to help us to manage and enhance products or services we provide to you;
(g) to help us to manage and enhance goods and services we procure from our suppliers and subcontractors;
(h) to personalise and customise your experiences on our Website;
(i) to manage and administer any account you may hold with us;
(j) to promote and market our products and services to you;
(k) to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, our clients, and our business partners;
(l) to conduct research for the purposes of improving existing products or services or creating new products or services;
(m) to help us research the needs of our customers to enable us to market our products and services with a better understanding of your needs and the needs of customers generally;
(n) to provide for the safety and security of workers and onsite visitors;
(o) to help us manage our business operations;
(p) for business support purposes including maintenance, backup and audit;
(q) to process any job application submitted by you;
(r) to respond to any queries or complaints you may have; or
(s) to comply with our statutory and legal obligations
We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.
We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:
(b) required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth)
When do we disclose your Personal Information?
The Grove Academy may disclose, or provide access to, your Personal Information to third parties in connection with the purposes described in the paragraph above. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Information to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).
We may also disclose your Personal Information to:
(a) any of The Grove Academy’s internal divisions, business units or departments;
(b) your nominated representatives, carers and relatives;
(c) other organisations or individuals who assist us in providing products and services to you;
(d) professional service providers and advisors who perform functions on our behalf, such as lawyers;
(e) medical providers including medical and rehabilitation practitioners for assessing insurance claims; and
(f) representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing, planning and product or service development).
We may also disclose your Personal Information to our Website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
We will not use your Personal Information for Direct Marketing purposes. We are not likely to disclose your Personal Information to overseas recipients.
Storage and security of Personal Information held by us
We aim to keep your Personal Information secure. Any Personal Information that is collected via our Website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.
If we find that we no longer require or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Grove Academy reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
You are generally entitled to access Personal Information that we hold about you. If you request access to your Personal Information, in ordinary circumstances we will give you full access to your Personal Information. Depending on the nature of the request, The Grove Academy may charge for providing access to this information, however such charge will not be excessive. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal where we are required by law to give those reasons.
We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.
Please contact us if you believe that the Personal Information is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.
It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.
Information and photos within the Parent Corner
The Grove Academy have developed an online ‘Parent Corner’ which will allow enrolled parents at the service the ability to view various types of information via this online portal. All parents will have a unique username and password to access this site. Only photos within the Daily/Special Event Journal will be displayed to multiple families within your child’s room.
How do we deal with complaints?
It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.
We will notify you of the outcome of our investigation.
(b) wish to make a complaint in relation to a breach of your privacy;
(c) would like to access your Personal Information held by us;
(d) would like to update or correct your Personal Information held by us; or
(e) would like to opt out of direct marketing, please contact our Privacy Officer in any of the following ways: